IMPORTANT NOTICE
Until such time as the issues arising from the COVID-19 virus cease to have an impact, we will be operating a part time despatch service. Please bear with us. We will process your order as soon as we can.
How much does delivery cost?
- UK orders start from £1.25
- European orders from £4.95
- Other international orders from £4.95
We endeavour to keep your cost to a minimum without compromising delivery speed. We use different methods of shipment according to weight and value. These can be a national postal or courier service or independent commercial courier service. For your security, the majority of overseas orders are sent by a Tracked and Signed method.
The shipping cost will be clearly indicated during the purchase process. The specific cost of your shipment will be added as you go through checkout. It’s only at that point that the system knows the total weight of your order and can calculate a shipping cost.
Please note that recipients outside the EU may have to pay local import duty or other taxes prior to delivery. These are outside our control and will usually be mandatory. Any delays in paying these local levies may result in a delay in delivery. Please check these details before placing an order.
If, for whatever reason, you need to return an item to us, it must be unused and in the same condition that you received it. It must also be in the original packaging.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD or DVD, that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Shipping
To return your product, you should mail your product to: Navy Wings Heritage Centre, South Dispersal, RNAS Yeovilton Ilchester GB BA22 8HT
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Full details for returns policy can be found here
